skype for business conversation history not working

Telephone call history includes details such as the date, time, telephone number and name (when available) for all incoming and outgoing calls it does not include the contents of the call. What is conversation history and where is it located?Ĭonversation history provides a summary of your conversations and is stored in the Outlook Conversation folder. For example, if an exchange of messages was received on one topic, then all messages associated with that topic will be grouped together.In Skype for Business, a phone call or an Instant Message (IM or chat) is considered a conversation.

Messages - Show messages as individual messages.Ĭonversations - Group messages by conversations. There are two different options for viewing messages:

To determine how you want to view your messages, click Show as. Size - Sort messages by the size of the message. Importance - Sort messages by the level of importance. Subject - Sort messages by the subject of the message.Īttachments - Sort messages by whether the message(s) have attachments. Messages will organize in alphabetical order by name. To - Sort message by who they are going to. To filter your messages further, click Sort by to determine how to organize the messages that you see in the conversation history folder.įrom - Sort messages by who they are from.

Mentions - Show all messages in which your name was mentioned. This option is the default option.įlagged - Show all messages that have been flagged. A drop down menu will appear providing you with a list of options of how you would like to filter the messages in your conversation history folder.Īll - Show all messages in folder. Locate and click the Conversation History folder. This article will provide you with information on how to organize and filter your Conversation History so you can easily retrieve messages.Ĭlick on the Quick Links drop down menu and select the Employee Email link, or select Office 365. Filtering Conversation History Folder in Outlook OnlineĪll Skype for Business messages and calls are logged in your email (Outlook) in the Conversation History folder.

Skype for business conversation history not working